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Management Support Services

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For school districts to provide excellent academic programs, they sometimes need assistance in carrying out routine operations, management and training. At the school district’s request, HFM BOCES develops innovative, cost-saving shared services that meet their needs.

Communications Services – COSER 611 Through Capital Region BOCES


Alex Ruggeri and Max Spritzer, HFM Communications Specialists
Phone: (518) 736-4315
FAX: (518) 736-4311

This service helps school districts create strategic communication plans to build credibility with internal and external audiences. by communicating in an open and timely manner about important matters in public education.

School officials know they can count on the team to provide best practices in school communications – from improving parent involvement to building informed consent for budgets and bond issues.

The service helps districts communicate in an open and timely manner about what is happening in their classrooms and their boardroom. Schools can contract for help with one-time projects or long-term needs.

The team of communication professionals offers:

  • Crisis communications
  • Communications-related workshops for school leaders
  • Media and community relations
  • Print management
  • Print publications – writing, design and photography
  • Public engagement and consent building strategies
  • Social media management as an integral part of district communications
  • Strategic communication plans that align with district goals and priorities
  • Video production
  • Web development, design & content

Substitute Services – COSER 624

Dr. Bill Bordak, Director of Human Resources
(518) 736-4681 x. 4312

Misty Dygert
(518) 736-4390
FAX: (518) 736-4389

This service makes use of Frontline Education (formerly Aesop), a computerized system to manage a school district’s employee absences, substitute selection and notification, substitute assignment and accurate record keeping.

Absences can be reported seven days a week, 24 hours a day. Teachers can leave a personalized voice message for their substitutes to ensure lesson continuity. The system searches and selects the most qualified substitute. Substitutes may review open jobs on the system and call the office to designate which school, location, grade level or subject they prefer. Full administrative reports are available.

The office provides handbooks and workshops to aid substitutes with standard classroom procedures, classroom management, school discipline policies, the Right-To-Know Law and other pertinent information.

Learn more on the Substitute Services page.