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HFM BOCES Employee Health Insurance

Health insurance coverage for HFM BOCES employees is available through MVP Healthcare. Dental insurance is available through Delta Dental PPO, Group #: 20066. A variety of digital health services are also available through United Concierge Medicine (UCM Digital Health).


Contact Christine Eaton at (518) 736-4300 or email: for changes to your coverage.

Health Insurance and Prescription Coverage

Key numbers and websites:

MVP Health Care
For Benefit/Customer Service: 1-888-687-6277
For Prescription Drug Questions: 1-866-284-7134
For Mental Health/Substance Use Disorder help: 1-888-687-6277
Pharmacies/CVS Caremark: 1-800-364-6331
MVP Transition of Care Benefit Application

Helpful videos:
An Introduction to GIA Video
Online Account Registration
Case Management


When you sign up for an MVP Healthcare plan, we’ll send you an ID card in the mail. Use this card whenever you go to the doctor so that they can look up your insurance information. If you lose your card, you can always request a new one and print out a temporary ID card online.

Or download the app, GIA by MVP, from the App Store or Google Play to use your mobile ID card. It works just like the one you get in the mail.


What is pre-approval or prior authorization?
Preapproval (also known as precertification, prior authorization or preauthorization) is the process used to confirm if a proposed service/procedure is medically necessary. Please contact customer service at 1-888-687-6277 for additional information.

How can I find a participating doctor, clinic or hospital?
Visit MVP Health Care and use the Find a Doctor Tool


You will need to inform your retail pharmacy of the change by showing your new MVP Health Care card. Physicians should send new mail order scripts to

What pharmacies participate in the network?
Visit MVP Health Care and use the Find a Pharmacy Tool.

How do I find what medications are covered under the plan?
Visit MVP Health Care and select Members, then Prescription Benefits for the current Formulary and Preventative Drug Lists.

For mail order refills:

More information:
Pharmacy Benefits Overview
Cost Prescription Drugs for Preventive Care
Prior Authorization Request For Prescriptions
Prescription Drugs Transition of Care Benefits Request Form

Dental Insurance

Delta Dental PPO, Group #: 20066.
More about your Delta coverage

Phone: 1-800-932-0783

United Concierge Medicine (UCM Digital Health)

UCM Digital Health Overview

To speak with a medical professional: 1-844-484-7362