The Northeastern Regional Information Center (NERIC) is seeking applicants for a help desk technician position in the Fonda/Hamilton-Fulton-Montgomery region.
This position is the primary contact with employees regarding repair, troubleshooting. Incumbent provides prescribed technical assistance to users via the telephone for problems that are routine in nature. Enters calls into department support call tracking database/system. Troubleshoots technical support requests to determine if problem is caused by hardware/software, or peripheral equipment. Incumbent answers multiple line telephone in the performance of the duties. Incumbent may perform duties out of the office at user specific locations. Supervision is not a responsibility of this class. Work is performed under the general direction of Network and Systems Technicians. Does related work as required.
This position will start as soon as possible. The deadline to apply is Sept. 17, or until position is filled.
To learn more about this position visit the Capital Region BOCES website.